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  1. Active Witness
  2. Technical Support

Technical Support

  • Can I schedule entry of each user?
  • How long does it take to issue new keys and delete a key?
  • Can I get an entry log by person, by sensor by day/week/month?
  • Can I find out what time a particular person came through a door on a certain day?
  • What if someone presents a picture?
  • How do visitors get into the door?
  • What if someone does not have a credential?
  • Can someone copy credentials?
  • How do I check my entry logs?
  • What is a Superuser?
  • What does zones mean in the app?
  • Can I keep my QR Code on my phone without the app?
  • What if I do not want to install the app or if I do not have a smartphone?
  • Where do I download the app from?
  • How do we update our firmware on the sensor?
  • What could be the problem if the sensor light is blinking when QR code is shown?
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